Returns Policy

If product(s) from Pro Ink Shop need to be returned for whatever reason, then customer shall return the product(s) to Pro Ink Shop pursuant to the following terms: Customer must obtain a Return Merchandise Authorization number, must obtain, and complete &include a Merchandise Return Form with the returned merchandise. Returned products should be shipped to the following address: 

    ekutenPro Ink Shop Returns -- RMA#______
    20639 Lycoming St. #B8,
    Walnut, CA 91789

Customer shall return the products to Pro Ink Shop in the original shipping clips and boxes, along with a completed Merchandise Return Form. If no form can be printed, please include a letter including the specific problem, Return Merchandise Authorization number, and if requesting a refund or replacement. Also please include your first and last name, address, phone number, and email address. This will help us expedite the solution to your problem.

  • Before a refund or replacement(s) can be issued, products in question must be returned to Pro Ink Shop.
  • Items must be returned within 90 days of when order was received by customer.
  • If no RMA # is included, no refund or replacement will be issued.
  • Cartridges more than 30% used will not be eligible for a refund or re-shipment.
  • Customer is responsible for return shipping charges for items returned to us.
  • If you do not state whether you desire a refund or a replacement, a replacement will be issued.

Pro Ink Shop will not be responsible for damaged parts if customer does not follow this process. Please retain shipping information including tracking numbers, until your account has been credited by Pro Ink Shop or replacement product is received. Pro Ink Shop cannot be held liable for any lost packages that are not given any type of tracking number or documentation. If Pro Ink Shop determines that failure of the product(s) was not a result of a defect in materials or workmanship, Pro Ink Shop reserves the right to charge the customer for parts and labor at Pro Ink Shop' current labor rate, or charge customer a 20% restocking fee. Pro Ink Shop will advise customer prior to assessing these charges.